RETURNS & EXCHANGE POLICY

At LOVA SWIM, we believe in feeling confident, bold, and unapologetically sexy. We want you to feel your absolute best in every piece you wear. Because of the intimate nature of our swimwear, we have created the following policy to ensure the highest standards of hygiene and quality for our customers.

All sales are final. We do not offer refunds at this time, except in the case of a confirmed faulty item that cannot be resolved.

EXCHANGES

Exchanges are accepted only on full priced items. Sale items and promotional purchases are final sale and cannot be exchanged.

We strongly recommend reviewing our size guide before placing your order. If you're unsure about your size or fit, please email us at info@lovaswim.com before ordering, and our team will be happy to help you find your best fit.

To be eligible for an exchange, items must be:

• Unworn and unwashed
• In their original condition
• Returned with all original tags attached
• Returned with the original sanitary lining fully intact

For hygiene reasons, please wear underwear when trying on your swimwear for the first time. We reserve the right to refuse an exchange if an item shows signs of wear, has been washed, or does not meet the requirements listed above.

HOW TO REQUEST AN EXCHANGE

Exchanges for domestic U.S. orders must be requested within 15 days of the shipping date.

To begin the exchange process, please email our customer service team at info@lovaswim.com within the applicable exchange window.

Please include:

• Your full name
• Your order number
• The item you wish to exchange
• The size you would like to receive in exchange

Once your exchange request has been approved by our team, the original item must be shipped back to LOVA SWIM within 7 days of the exchange approval.

After you have shipped your item, please reply to the same email thread used to request your exchange and provide us with your return tracking number. This allows our team to properly track your return and process your exchange.

If the item is not shipped back within the 7-day timeframe, the exchange request will be automatically cancelled and the exchange will no longer be accepted.

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CANCELLATIONS

LOVA SWIM does not accept order cancellations once an order has been placed and payment has been confirmed. By completing your purchase, you acknowledge and agree to commit to your order. 

FAULTY ITEMS

We take great pride in the quality of our swimwear. Every LOVA SWIM item is carefully inspected before being shipped to ensure it meets our quality standards.

If you believe you have received an item with a manufacturing defect or a fault, please contact us at info@lovaswim.com as soon as possible. Please include your full name, order number, and clear photos of the item and the issue so our team can properly assess the situation.

For quality assurance purposes, all LOVA SWIM orders are inspected and photographed before shipment. We maintain records of the condition of each item and its packaging at the time it leaves our facility. This documentation allows us to verify the condition in which your order was shipped and helps us fairly evaluate any reported issues.

If the item is confirmed to be faulty and we are unable to resolve the issue, we will work with you to determine the appropriate resolution.

Please do not return a potentially faulty item without contacting us first. Our team will provide further instructions if a return is necessary.

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